We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for therapists’ time, we have adopted the following policies:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give your therapist a reasonable time of advance notice you may be charged 50% for your missed appointment.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment with no contact, will be considered a “no-show”. They will be charged the full amount for their “missed” appointment and future service will be denied until payment is made.
Arriving late Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.
We also understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there is bad weather, please do not drive or walk in it if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.